KINGPAIRS believes that everyone wants a comfortable life experience and a happy mood every day. We are committed to providing people with the best possible handmade aromatherapy candles to relax their nerves, soothe their emotions, and help them sleep. Aromatherapy candles can even prevent mosquito bites.If you have any problems with your purchase, please feel free to contact us at KPS@KINGPAIRS.COM. We will make it our priority to respond to customer inquiries within 24 hours.
Order Cancellation
If you want to cancel your order, please reach out to our Customer Care team within one hour of placing order. CANCEL MY ORDER.
Please note that we are not able to process cancellation once the order has been shipped.
Email for receiving and processing orders：KPS@kingpairs.com.
Order Returns
We are pleased to accommodate exchanges and returns of unused products within 30 days upon receipt. To be eligible for a return or exchange, the product must be kept in its original condition, intact, and the brand label has not been removed (without any trimming or use).
Please note that we prioritize the safety and hygiene of our customers. Therefore, we are unable to accept used products for return.
To initiate a return, please follow these steps:
1. Contact our Customer Care team within 30 days of receiving your order to initiate the return. Providing additional details, such as the reasons for returning and any relevant pictures, will help us expedite the process.
2. Our representative will provide the return address after your return request is approved.
3. We will process your refund within 2 business days after returned item(s) is received and inspected. Refunds will be issued to the original payment method used for the purchase. NEED TO RETURN.
Note: Please contact our team first to obtain the return address. Unauthorized returns are not eligible for a refund.
Order Exchanges
If you would like to exchange for a different item, please follow the same return process above. Our representative will confirm the exchange product and necessary payment adjustments after your exchange request is approved.
Once we receive your returned item, we will process the exchange and ship the new item to you within 7 business days. NEED TO EXCHANGE.
Refund Processing Time
A refund will be issued in 2 business days. The processing time depends on the different payment method.
| Refund Method | Refund Time Frame |
| PayPal | 3 business days |
| Credit/Debit Card | 10 business days |
| AfterPay | 3 business days |
| Zip Pay | 3 business days |
| Sezzle | 3 business days |
*Refunds will be issued through the original payment channel. If the card used for the purchase has expired or is no longer valid, please contact the card issuer for assistance.
Repair Service
We are happy to offer a repair service for KINGPAIRS products that require fixing due to non-human damage. Repair service is now available for orders within 90 days from the date of receipt. Here is how you can initiate the repair process:
1. Please contact us to submit a repair request. Pictures or videos are required so our staff can asses the feasibility of repair.
2. We will provide the mailing address once your repair request is approved. Please note that you are responsible for the shipping cost.
3. The repair time will take up to 30 days to complete. However, please note that in some cases, additional time may be required after evaluation. We will return your product as soon as the repair work is finished. NEED TO REPAIR.